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Wood Vets Gloucester

Vets Quedgeley & Longlevens

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Privacy Policy

1.      Introduction

Here at Wood Veterinary Group, we are committed to protecting and respecting your privacy. All data will be processed, stored and disposed of in a secure, clear and transparent way in line with GDPR.

2.      What data do we need from you?

We need full, accurate and up to date contact details – title, forename, surname, address, postcode, mobile telephone number, home telephone number and email address. Please be prepared that we may ask you to provide ID to confirm these details at anytime.

3.      Why do we need your data?

In order to enter into a contract with us to provide veterinary care for your animals, these details must be provided.

4.      How do we use your data?

In line with the legal basis of providing veterinary care as a contract, your data is used to contact you regarding the treatment of your animal and payment for this treatment. This includes appointment reminders, processing of insurance claims, submission of laboratory tests, referral to other veterinary facilities and contacting your normal veterinary practice if we provide out of hours treatment for your animal.

If you would like to receive communication from us regarding services we provide such as vaccination reminders, preventative treatment reminders, special offers, new services, event information and newsletters you must provide us with consent to process your data in this way. You may withdraw your consent at any time by contacting our Reception Team.

Your data may be processed without your consent if required by law.

5.      How do we store your data?

All data stored electronically is within a password protected, veterinary specific software programme accessible only by Wood Veterinary Group Staff that need access. Our computer system is protected by anti-virus and anti-malware programmes and firewalls.

All data stored in hard copy is stored in staff only areas accessible by fob and locked. Any data that requires disposal is stored securely before being shredded on site.

Updated 24th May 2018

This privacy policy is for and governs the privacy of its users. The website complies with the new GDPR laws and requirements. Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.

You can visit the majority of our website without revealing any personal information about yourself. However, there are times when we need to collect information so we can provide the services that you request. We may keep this information in a database.

How we collect personal information

a) Use of cookies
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users. A Cookies Plugin is used on this website – if the user is unhappy about the use of cookies they can simply leave the website.

Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the internet that use cookies to serve their content.

To learn how to disable cookies on browsers please click here – and view our practice Cookies Policy.

b) Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.

This is for statistical purposes and includes information such as most visited pages, types of browsers used to access our site, technology used, referring sites, IP addresses, geographical and demographic information. The information collected is not linked to any personally identifiable information.

c) Completion of our online forms
We collect information about you when you complete any of our online forms or provide us with feedback. The information we require from you will be indicated on the form as required. It helps us if you provide the other information we ask for but you are under no obligation to do so.

How we use personal information
We use your personal information for the following purposes:
– To deliver the information you request
– To enable you to easily contact us, apply for posts online or other marketing activities
– To provide you with further information from us in the form of latest news Blog posts and farm animal newsletters

We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.

How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.

Clinical records remain the property of the client and at any time a request may be made for a copy of the clinical records. Similarly, a copy of any recorded image e.g. x-rays or laboratory results can be made available to the client.

What are your rights?
You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

Opting out
If you have previously opted in but no longer wish to receive communications from Wood Veterinary Group Ltd, you can opt out of receiving them. You can do this in a number of ways:
– Click unsubscribe from e-mails that you receive from us.
– Write to us at Wood Veterinary Group Ltd 125 Bristol Road, Quedgeley Gloucester GL2 4NB stating your full name and contact details.

Google Maps
We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

External Links
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

Social media
Interactions made through external social media services that this website and the practice participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.

We reserve the right to publish client pet photos and reviews from our practice Facebook page on our latest news website Blog posts and other social media such as Google Plus. Should you wish any pet photos be removed from our website or social media pages, please contact our web developer in the first instance at and the required image/s will be removed straight away.

To disallow any further images of your pet on any of our social media and practice website pages, please e-mail us at or write to us at Wood Veterinary Group Ltd 125 Bristol Road, Quedgeley Gloucester GL2 4NB to update your preference. We will never use client pet photos in any of our advertising features without prior client consent.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please e-mail us at or write to us at Wood Veterinary Group Ltd 125 Bristol Road, Quedgeley Gloucester GL2 4NB to update your Personal Data.


  1. Introduction

Wood Veterinary Group and Apollo Veterinary Services (from here on known as “The Practice”) are a mixed Veterinary Practice based in Gloucester.  We are committed to processing all data in a clear and transparent way and storing and disposing of all data securely in line with GDPR guidelines.

  1. What are we going to do with your data?

The Practice will collect and securely store your data (primarily names, contact details and payment details) and we will only use it in order to contact you and fulfil an agreement with you for goods and services provided.

Your data will not be shared to any third parties without your prior consent unless required to do so by law.

  1. Data that we provide to you

The Practice will provide you with correct data and will inform you as soon as we are aware of any data inaccuracies.

We will obtain consent from the data provider to share their data before passing in on to you unless required to do so by law.

Data provided that is necessary to fulfil a contract of veterinary care for an animal in the event of treatment by our Out of Hours service or at a referral centre will be provided in line with this contract.

We will ensure that the data we provide to you is adequate for the purpose you require but we will not provide any details that we do not deem to be necessary for your purpose.

  1. Third Party Data that you provide to us

The practice will ensure that all data  that  you provide is stored securely and used only for the purpose that you provided it.  The Practice will ensure that no data is stored outside of the EEA.

  1. Data Breaches

In line with GDPR, breaches will be reported to the Information Commissioner’s Office within 72 hours.  In the case of a major breach affecting your data or data that you have provided to us, we will contact you.

Please inform us of any breaches that affect you and have affected our data or data that we have provided to you.

  1. Visiting our premises

When visiting either of our sites at Quedegely or Longlevens, please complete the Visitor book as requested by reception providing clear and legible details.  Please be prepared to show formal identification to our Reception team.  When parking or manoevering vehicles and goods on our site, please be aware of safety at all times.

A member of staff will accompany you to the department within the building that you require. Please do not use any electronic devices for recording audio or visual whilst on the premises.  Please sign out before exiting the premises.  In the case of an emergency, please use emergency exits provided unless directed otherwise by the emergency services or by a member of staff (identified by wearing uniform with The Practice logo).